A debt counsellor is an individual who is qualified and registered with the National Credit Regulator. The National Credit Act provides for the registration of debt counsellors and these debt counsellors have to function within the framework of the Act and within the ambit of the applicable rules and regulations.

A debt counsellor has to assist a client in restructuring his/her debt in order to establish a repayment plan and negotiate with creditors; to cause such a repayment plan, once agreed with creditors, to be made a court order; and to perform monthly aftercare to ensure the client is always happy and enjoying financial well-being in the circumstances.

Debt counsellors try to negotiate with the creditors to lower interest rates as far as possible, using a repayment plan. This often includes a zero per cent rate on unsecured debt and a very low interest rate on secured debt. In the event that we negotiate lower interest rate you will become DEBT FREE quicker.

Debt consolidation entails taking out a new loan and using it to immediately settle all your outstanding debt. The downside of debt consolidation is that you may end up with an overall longer repayment term with higher interest rate.

With Debt Counselling we negotiate with creditors to lower interest rates on all your outstanding debt as far as possible. Which means you might become DEBT FREE quicker.

Depending on Courts’ requirements but we will guide and assist you.

The process of debt counselling require a monthly income; as we need to submit a repayment plan. In the event that you are married your spouse or family members can contribute to pay your debt.

Once registered for debt counselling you enjoy the protection of the National Credit Act and creditors must refrain from contacting the client directly.

Yes, if Married in Community of property such an application is a joint application. A single application cannot be submitted when a person is married in community of property or were there is a joint bond.

If you register for debt counselling you will immediately experience relief of your debt repayment burden. Within the first 60 days of debt counselling the creditors can not institute legal action against you.

Yes, the process is absolutely confidential.

We submit documents to cancel your existing debit orders in terms of all your debt, but the account holder still remain responsible to ensure that the cancellation are successful.

When a person applies for debt counselling it is advisable to open a new account, in order to avoid money grabbing for any credits/ SARS refunds you might receive.

Yes, it is possible to rent a property; we can provide you with a letter.

No, your debt counselling fees and your legal fees will be included in your restructuring plan.  The debt counselling fees will be calculated as per your affordability, not exceeding the maximum fees prescribed and regulator by die National Credit Regulator.

Debt counselling fees, legal fees, once off initial fees and thereafter a monthly aftercare fees and distribution fees via the Payment Distribution Agency will be applicable.  

Timing is very important. If the legal process started we might not be able to include the accounts.  Therefore you need to register for debt counselling prior to legal action.

Services, medical expenses, mobile contacts and schools fees normally are excluded from Debt Counselling, as these are service agreements and not credit agreements.

Yes, administration is regulated in terms of the Magistrate’s Court Act and applies only to debt not exceeding R50 000.

Once you registered for debt counselling your profile will be flagged on the National Credit Regulator website, the NCR will update your status at the credit bureau as “under debt counselling”. Once you have settled all your debt your name will be removed.

No, the debt counselling process does not provide for the inclusion of debt, where legal action has already started.

Unsecured debt is any debt that is not secured or where no security is provided against a property. This includes credit cards, personal loans and shop cards, etc.

No. The consumer will only be able to incur further debt once all the debt has been repaid.

Once you have settled all your debt, you will be rehabilitated. We will issue the clearance certificate and provide same to all the creditors and credit bureau,  in order for the clients’ credit record to be expunged.

A person should not be prejudiced while he/she is under debt counselling. Potential employers often perform a credit search to see, if prospective employees are financially sound and if they can manage their own finances.  On the contrary, it is an indication that the person is responsible and is taking ownership of his/her financial position.

We will try our utmost to ensure that the proposed repayment plan is accepted by the creditors. We constantly negotiate in circumstances where some or all creditors do not accept the proposed repayment plan

No, a creditor may not contact you directly while you are under debt counselling. Please confirm that you are under debt counselling and please provide them with our details, for them to contact us.

Debt counselling is a process that is designed to assist over-indebted consumers as far as possible. We need to reach an agreement as this is your assets and must be protected

Debt counselling is normally calculated to repay the debt within 5 years. However, we try to settle your debt as soon as possible.

You will still be obliged to repay your debt on a monthly basis, no matter the circumstances in order to avoid legal action against you. 

No, the process can be dealt with electronically and telephonically.

As a Debt Counsellor we are not allowed to change your insurance and the insurance in terms of your Debt. Please consult with your broker for assistance.